Devour Edibles Refund & Returns Policy

At Devour Edibles, customer satisfaction, product quality, and transparency are at the heart of everything we do. Founded in Colorado in 2016, we are committed to delivering premium cannabis edibles — including Devour Sour Belts, Devour Sour Rings, Devour Live Resin All-in-One Disposable, Devour X Polaroid Collab Mushroom Infused Gummies, Devour Medicated Chocolates, Devour Powdered Donut Holes Pre-Rolls, and Devour Nerds Rope — with care, consistency, and the highest standards of safety and compliance.

While we strive for perfection in every order, we understand that occasional issues such as shipping damage, defective items, or fulfillment errors may occur. This Refund & Returns Policy explains our procedures, eligibility requirements, and resolution options to help you quickly and fairly.

Last Updated: June 2026

Refunds for Missing, Damaged, or Defective Items

Devour Edibles accepts requests for refunds, replacements, or store credit for qualifying orders in the following situations:

  • Missing items from your order
  • Products that arrive damaged during transit
  • Defective, leaking, broken, or non-functional products
  • Incorrect products received due to our fulfillment error

To qualify for assistance, you must contact Devour Edibles Support within 48 hours of confirmed delivery and provide:

  • Your full order number
  • A detailed description of the issue
  • Clear photos or videos of the damaged, defective, missing, or incorrect item(s)
  • Photos of the external packaging (if shipping damage is involved)

Once our team reviews and verifies the issue, we will offer one of the following resolutions (based on availability and eligibility):

  • Full refund to your original payment method
  • Replacement product shipped at no extra cost
  • Store credit for future purchases

Return Policy for Cannabis Edibles

Due to Colorado cannabis regulations, health and safety standards, and product integrity requirements, cannabis edibles cannot be returned or refunded once they have been:

  • Opened
  • Used
  • Tampered with
  • Removed from their original sealed packaging

All sales of Devour Edibles products are considered final unless the item arrives damaged, defective, incomplete, or incorrectly fulfilled. This policy protects product safety, maintains strict regulatory compliance, and ensures the highest standards for all customers.

Incorrect or Wrong Items

If you receive an incorrect product due to a fulfillment error by Devour Edibles, we will resolve it promptly. To qualify:

  • Contact support within 48 hours of delivery
  • The product must remain unopened and unused
  • Original packaging must be intact

After verification, we will provide:

  • A replacement item
  • Store credit
  • A refund where applicable

Devour Edibles will cover all shipping costs related to correcting our fulfillment errors.

Non-Refundable Items

For safety, compliance, and hygiene reasons, the following are non-refundable and non-returnable:

  • Opened or used cannabis edibles
  • Products showing signs of tampering
  • Promotional, discounted, or clearance items
  • Gift cards and digital vouchers
  • Perishable goods after successful delivery and acceptance

Order Cancellation Policy

You may cancel an order and receive a full refund if you contact us immediately after placing it and before the order has been processed or shipped.

Once an order has shipped, cancellations are no longer possible, but you may still qualify for remedies under our damaged/defective item policy.

Store Credit Policy

In situations where a full refund is not possible, Devour Edibles may offer store credit as an alternative. Store credit is:

  • Non-transferable
  • Valid only for purchases on our website or through authorized channels
  • Must be redeemed within 30 days (unless otherwise stated)
  • Cannot be exchanged for cash or refunded

Delivery Issues & Shipping Delays

Devour Edibles partners with reliable carriers, but we are not responsible for delays caused by:

  • Incorrect or incomplete shipping addresses provided by the customer
  • Customer unavailability during delivery
  • Weather conditions or carrier disruptions outside our control

If an order is confirmed lost or significantly delayed due to carrier error, we will investigate and may offer a replacement, store credit, or refund depending on the outcome.

How to Request a Refund, Replacement, or Return

Contact our Colorado-based support team using the details below:

Please include the following in your request:

  • Full name
  • Order number
  • Contact information
  • Clear description of the issue
  • Supporting photos or video evidence

Our team typically responds within 24–48 business hours (Monday–Friday) with next steps.

Policy Updates

Devour Edibles reserves the right to update or modify this Refund & Returns Policy at any time to reflect changes in operations, regulations, or service improvements. The “Last Updated” date at the top of this page will reflect the most recent revision.

Questions?

We are committed to making your experience with Devour Edibles positive and stress-free. If you have any questions about this policy, an order, or our products, please don’t hesitate to reach out.

Thank you for choosing Devour Edibles — a Colorado-founded brand (est. 2016) dedicated to premium quality, responsible practices, and exceptional customer care.

Devour responsibly. Devour deliciously.